Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

  1. I don’t have a smartphone – I can’t scan the QR Code.

Go to the SBLA website (www.sbla.com.cy) and enter your account number, as it appears in the top right-hand corner of the letter that you have received and follow the on-screen instructions.

  1. I have not received a letter/I have lost the letter that was sent to me.

Call the SBLA on 25881888 and you will be sent a new letter with your account number.

  1. Can I update another customer’s contact details from my phone?

Yes, but you must enter the mobile phone number and email address of the customer to whom the letter was sent.

  1. Can I enter my mobile phone number and email address to receive my elderly parents’ bills?

Yes, provided that they give their consent.

  1. I have completed the Contact Details Updating Form. Where should I send it?
  • By post to P.O. Box 50622, 3608 Limassol
  • By fax to 25881777
  • By email to [email protected]
  • By placing it in one of the special boxes in the SBLA Customer Service Dept. or in the Municipal offices of Limassol, Kato Polemidia, Yermasoyia, Ayios Athanasios and Mesa Geitonia. 
  1. What else will you use my email address and mobile phone number for?

In addition to receiving your bills by email, you can also receive text messages (SMS) or emails about issues relating to the due dates of payment of SBLA bills, traffic diversion arrangements due to road works, connection decrees and other general information.

  1. I have previously given my email address to the SBLA/I already receive my bills by email. Do I still need to go through this updating process?

Yes. Even though we already have the information that you provided previously, it still needs to be confirmed/updated.

  1. I have carried out the updating process by scanning the QR code/by entering my contact details on the SBLA website. Do I also need to send the printed form?

No. If you have updated your information via the QR Code or the SBLA website, the process has been completed.

  1. I have carried out the updating process by scanning the QR code/by entering my contact details on the SBLA website but I am not sure if it has been completed.

Repeat the process of scanning the QR Code or entering your account number on the SBLA website and if you receive a message stating ‘updated’, this means that the process has been completed. If you continue to have any doubts, call the SBLA offices on 25881888 for confirmation.

  1. I have updated my contact details. How can I change or correct my email address or mobile phone number after completing the updating process?

Call the SBLA offices on 25881888 and a member of staff will correct contact details.

  1. What is the deadline for updating my contact details?

You need to update your contact details by the end of June 2023 in order to receive your bills by email.

 

 

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